Support as a service

Run business steadily, T&T Regulations complied. With 3Keys Support Services.

In this digital age, supporting underlying IT solutions is crucial to sail through inadvertent events and make the business resilient. Rooted in customer centricity, 3Keys offers best-in-class vendor-agnostic support for your Serialization, Track & Trace solutions. Equipped with technology and domain expertise, knowledge of regulations in various country markets, industry-specific best practices, and experience in diverse industries, such as pharma, food, tobacco, fashion, automotive, and others, we support your business to be productive and compliant.

Get in touch with our Support specialists.

3KEYS delivers professional support services tailored to client business needs for day-to-day tasks and highly complex issues. Our services span resolving issues pertaining to business processes, regulations, technology and fulfilling requests with a high level of precision, effectiveness and in line with various industry-specific standards and best practices.

3KEYS support services are provided for the systems implemented by 3KEYS and for any other Track & Trace software solution in the client’s ecosystem.

Our specialists have deep domain knowledge in Serialization, Track & Trace processes, legal requirements, GS1 standards, various interfacing solutions, and technologies (SAP, Oracle, Java, and others).

We can deal with highly complex landscapes, integrating with external systems and demanding environments to meet your needs in time bound manner to the highest satisfaction levels.

With 3KEYS support you will get:

Deep domain knowledge and technical expertise of Track & Trace systems of any complexity

24/7 global coverage

Support models tailored to match business needs

Complete end-to-end support

Multilingual support

Experienced staff with knowledge of regulations, GS1 standards across multiple industries and country markets

L2 and L3 levels of support

Flex-scale calibrated to demand

Conformance to industry Best Practices & Standards

Collaborative with stakeholders in client ecosystem

Bill Romano

Sales Director

bill.romano@3keys.com

Why Choose 3KEYS?

Deep Domain Expertise: Our specialists possess extensive knowledge in Serialization and Track & Trace processes, legal requirements, GS1 standards, and various interfacing solutions and technologies (SAP, Oracle, Java, and more). This expertise enables us to handle Track & Trace systems of any complexity.
Global Reach & Multilingual Support: We provide round-the-clock support to ensure your operations remain uninterrupted, regardless of location. Our multilingual team facilitates clear and effective communication across diverse regions.
Tailored Support Models: Our support services are customized to align with your specific business needs, offering flexibility and scalability as your requirements evolve.
Comprehensive End-to-End Support: From routine maintenance to highly complex technical challenges, we ensure all aspects of your Track & Trace systems are effectively managed.
Adherence to Best Practices & Standards: We follow industry best practices and compliance standards, ensuring our support services meet the highest quality benchmarks.