In this insightful interview our expert addresses "The Hardest Question You've Been Asked in Track & Trace," sharing a compelling case from his experience with a commercial explosive company. The challenge of implementing serialization regulations and operational changes dramatically affected an employee on the verge of retirement, leading to extended work hours and the need for intricate scanning protocols. This narrative sheds light on the quest for operational efficiency within the constraints of rigorous safety standards, highlighting the critical contributions of innovative IT solutions, process improvements, and specialized training. Arjun's story is a testament to the significance of adaptability and teamwork in navigating the complexities of the Track & Trace industry.