We can deliver fast and professional support for everyday tasks or even for highly complex issues. We cover the usual business processes and installation processes with a high level of precision and effectiveness. The 3KEYS support service is provided not only for the systems implemented by 3KEYS but for any other Track & Trace software solution used at a client company. Our specialists have deep domain knowledge in Track & Trace, legal requirements, GS1 standards, and various solutions and technologies (SAP, Oracle, Java, and more). We are open to working with any complicated and specific system landscapes and to meeting your needs, including integration with external systems.
Run business steadily, T&T Regulations complied. With 3Keys Support Services.
In this digital age, the support of an IT infrastructure and solutions is crucial for businesses. 3KEYS has unique technical and organisational experience in a diversity of markets and industries, such as pharma, food, tobacco, fashion, automotive, and others, to provide you with best-in-class vendor-agnostic support for your Track & Trace process needs.Get in touch with our Support specialists.
With 3KEYS support you will get:
Effective support for Track & Trace systems of any complexity
24/7 support availability
Constantly updated scalation scheme: from team management to incident resolution
Complete end-to-end support
Multilingual support
Regulatory requirement knowledge understood by a full support team
L2 and L3 levels of support
Flexible support process upon request
Conformance to industry Best Practices & Standards
Collaborative with stakeholders in client ecosystem
Why Choose 3KEYS?
- Deep Domain Expertise: Our specialists possess extensive knowledge in Serialization and Track & Trace processes, legal requirements, GS1 standards, and various interfacing solutions and technologies (SAP, Oracle, Java, and more). This expertise enables us to handle Track & Trace systems of any complexity.
- Global Reach & Multilingual Support: We provide round-the-clock support to ensure your operations remain uninterrupted, regardless of location. Our multilingual team facilitates clear and effective communication across diverse regions.
- Tailored Support Models: Our support services are customized to align with your specific business needs, offering flexibility and scalability as your requirements evolve.
- Comprehensive End-to-End Support: From routine maintenance to highly complex technical challenges, we ensure all aspects of your Track & Trace systems are effectively managed.
- Adherence to Best Practices & Standards: We follow industry best practices and compliance standards, ensuring our support services meet the highest quality benchmarks.