Eng De Esp Ru Pt

Run business steadily, T&T Regulations complied. With 3Keys Support Services.

In this digital age, supporting underlying IT solutions is crucial to sail through inadvertent events and make the business resilient. Rooted in customer centricity, 3Keys offers best-in-class vendor-agnostic support for your Serialization, Track & Trace solutions. Equipped with technology and domain expertise, knowledge of regulations in various country markets, industry-specific best practices, and experience in diverse industries, such as pharma, food, tobacco, fashion, automotive, and others, we support your business to be productive and compliant.

Get in touch with our Support specialists.

3KEYS delivers professional support services tailored to client business needs for day-to-day tasks and highly complex issues. Our services span resolving issues pertaining to business processes, regulations, technology and fulfilling requests with a high level of precision, effectiveness and in line with various industry-specific standards and best practices.

3KEYS support services are provided for the systems implemented by 3KEYS and for any other Track & Trace software solution in the client’s ecosystem.

Our specialists have deep domain knowledge in Serialization, Track & Trace processes, legal requirements, GS1 standards, various interfacing solutions, and technologies (SAP, Oracle, Java, and others).

We can deal with highly complex landscapes, integrating with external systems and demanding environments to meet your needs in time bound manner to the highest satisfaction levels.

With 3KEYS support you will get:
Deep domain knowledge and technical expertise of Track & Trace systems of any complexity
24/7 global coverage
Support models tailored to match business needs
Complete end-to-end support
Multilingual support (English, Russian, German)
Experienced staff with knowledge of regulations, GS1 standards across multiple industries and country markets
L2 and L3 levels of support
Flex-scale calibrated to demand
Conformance to industry Best Practices & Standards
Collaborative with stakeholders in client ecosystem