We can deliver fast and professional support for everyday tasks or even for high complexity issues. We cover the usual business processes and the installation processes with a high level of precision and effectiveness. The 3KEYS support service is provided not only for the systems implemented by 3KEYS but for any other Track & Trace software solutions used at a client company. Our specialists have deep domain knowledge in Track and Trace, legal requirements, GS1 standards, and various solutions and technologies (SAP, Oracle, Java, and more). We are open to work with any complicated and specific system landscapes, follow your needs, including integration with external systems.
In the Digitalization Age, the Support of an IT infrastructure and solutions is crucial for a business. 3KEYS has unique technical and organizational experience in a diversity of markets and industries such as Pharma, Food, Tobacco, Fashion, Automotive, and others to give the best-in-class vendor-agnostic support for your Track & Trace process needs.
Get in touch with our Support specialists.
With 3KEYS support you will get:
Effective support for Track & Trace systems of any complexity
Support availability up to 24/7
Constantly updated scalation scheme: from team management to incident resolution
Complete end-to-end support
Multilingual support (English, Russian, German)
Regulatory requirement knowledge, understood by a full support team
L2 and L3 levels of support
Flexible support process upon request